Hello, I wrote you a week ago and have received no answer, I received 3 twigs in the mail in a dry baggie of dirt, 2 of the 3 plants are alive, one is dead. I would like either a refund or a replacement twig.
If I don't hear something soon, I'll be going through my credit card company to get a refund for the whole thing. It's your choice how you want to proceed.
That got their attention, they replied with this today:
As requested we will replace the order for you please allow at least 10-14 business days for delivery
Maybe I'll get a full delivery of 3 twigs, I'll let you know what I receive. Two of them are still alive and seem to be doing just fine, for twigs, the third one is dead, I placed it in a cup of water to see if I could get some roots to grow, and so far it's a no-go.
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